At Afra, we stand behind the quality and performance of our products. Our commitment to excellence means you can shop with confidence, knowing that your purchase is protected by our comprehensive warranty policy.
All Afra products come with a 1-year limited warranty from the date of purchase. This warranty covers:
Manufacturing defects
Faulty workmanship
Material defects
Our warranty does not cover:
Damage caused by misuse, accidents, or unauthorized repairs
Normal wear and tear
Cosmetic damages (scratches, dents, etc.)
Issues arising from failure to follow product instructions
To submit a warranty claim:
Keep your proof of purchase (invoice or receipt).
Contact our customer support at [support@afraeurope.co] or through our contact form.
Provide a description of the issue and relevant photos or videos.
Our team will assess your claim and provide instructions for repair, replacement, or refund (at our discretion).
Warranty is valid only for products purchased directly from Afra.co or authorized retailers.
Shipping costs for returned items may apply unless otherwise agreed.
Repaired or replaced items will be covered for the remainder of the original warranty period.
We use cookies to improve your experience, personalize content, and analyze site traffic. By clicking “Accept All”, you consent to our use of cookies. You can manage your preferences or withdraw consent anytime in the Cookie Settings.
For any questions, contact us at afrauk@afra.co.